Commitment and Performance
Service Commitment
- To ensure that all calls prioritized as Code 4 (imminent threat to life or limb) are dispatched within 2 minutes at 90% compliance;
- To establish a Response Time Standard based on Ministry of Health and Long-Term Care guidelines;
- To publicly report on our Response Time Standard performance.
Response Time Standard (Regulation 257/00 Part VIII)
Performance in Percentage
Response Time Standard
|
Patient Type |
Plan in |
Plan in |
Performance |
|
CTAS 1 |
2 |
80% |
75.06% |
|
SCA |
2 |
80% |
81.58% |
As per the Ambulance Act, ambulance dispatch centres are required to submit the response time targets and performance to the ministry on an annual basis.
Source: Ambulance Dispatch Reporting System
Notes for the CACC Call Volume
Call volume includes public requests for 9-1-1 ambulance calls (emergency calls and non-emergency calls) received by ambulance dispatch centres across the province.
Notes for the CACC Response Time (Emergency Calls)
Response time represents the average time from 9-1-1 call receipt to dispatching an ambulance for code 4 (highest priority) calls.
Source: Ambulance Dispatch Reporting System
Table Legend
CACC and UTM
• Plan in Minutes – Response Time Standard Performance Plan in minutes
• Plan in Percentage – Response Time Standard Performance Plan in Percentage
• Performance in Percentage – Response Time Standard Performance Achieved
CACC
• Average Response Times (Emergency Calls) – Average time from 9-1-1 call receipt to dispatching an ambulance for highest priority calls
• Call Volume (All Calls) – Number of 9-1-1 Calls Received
